Return & Refund Policy – New Tokyo Electronics Skip to content
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Return & Refund Policy

There are certain conditions that must be fulfilled while making a product return:

  • The product must be unwashed, unused, and in perfect condition.
  • The purchased product should include its original tags, accessories, user manual, warranty card, and freebies.
  • The delivered product should be returned in its undamaged and original packaging box.

If we find that the returned product is not in satisfactory condition, we reserve the right to send it back to you.

Reasons for Return/Exchange

  1. The purchased product is slightly damaged, broken, or malfunctioning.
  2. An incorrect or incomplete product has been delivered.
  3. The purchased product needs to be exchanged with another brand.
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